Patient Info

Patients


Patient Rights & Responsibilities


Patient Bill of Rights

Central Louisiana Surgical Hospital adopts and affirms as policy the following rights of patient/clients who receive services from our facility.  Every patient has the right to be treated as an individual with his/her rights respected without regard to sex, culture, economic status, education handicap, race, color, age, or religious background.  Every patient shall have the following rights:

  • Every patient, or his/her designated representative, shall whenever possible, be informed of the patient’s rights and responsibilities in advance of furnishing or discontinuing patient care.
  • The right to have a family member, chosen representative and/or his or her own physician notified promptly of admission to the hospital.
  • The right to receive treatment and medical services without discrimination based on race, age, religion, national origin, sex, sexual preferences, handicap, and diagnosis, ability to pay or source of payment.
  • The right to be treated with consideration, respect and recognition of their individuality, including the need for privacy in treatment.
  • The right to be informed of the names and functions of all physicians and other health care professionals who are providing direct care to the patient. These people shall identify themselves by introduction and/or by wearing a name tag.
  • The right to receive, as soon as possible, the services of a translator or interpreter to facilitate communication between the patient and the hospitals’ health care personnel.
  • The right to participate in the development and implementation of his/her plan of care.
  • Every patient or his or her representative (as allowed by state law) has the right to make informed decisions regarding his or her care.
  • The patient rights include being informed of his/her health status, being involved in care planning and treatment, and being able to request or refuse treatment.  This right must not be construed as a mechanism to demand the provision of treatment or services deemed medically unnecessary or inappropriate.
  • The right to be included in experimental research only when he or she gives informed, written consent to such participation, or when a guardian provides such consent for an incompetent patient in accordance with appropriate laws and regulations.  The patient may refuse to participate in experimental research, including the investigations of new drugs and medical devices.
  • The right to be informed if the hospital has authorized other health care and/or education institutions to participate in the patient’s treatment. The patient shall also have a right to know the identity and function of these institutions, and may refuse to allow their participation in his/her treatment.
  • The right to formulate advance directives and have hospital staff and practitioners who provide care in the hospital comply with these directives.
  • The right to be informed by the attending physician and other providers of health care services about any continuing health care requirements after his/her discharge from the hospital.  The patient shall also have the right to receive assistance from the physician and appropriate hospital staff in arranging for required follow-up care after discharge.
  • The right to have his/her medical records, including all computerized medical information, kept confidential.
  • The right to access information contained in his/her medical records within a reasonable time frame.
  • The right to be free from restraints of any form that are not medically necessary or are used as a means of coercion, discipline, convenience or retaliation by staff.
  • The right to be free from all forms of abuse and harassment.
  • The right to receive care in a safe setting.
  • The right to examine and receive an explanation of the patient’s hospital bill regardless of source of payment, and may receive upon request, information relating to financial assistance available through the hospital.
  • The right to be informed in writing about the hospital’s policies and procedures for initiation, review and resolution of patient complaints, including the address and telephone number of where complaints may be filed with the department.
  • The right to be informed of his/her responsibility to comply with hospital rules, cooperate in the patient own treatment, provide a complete and accurate medical history, be respectful of other patients, staff and property, and provide required information regarding payment of charges.
  • Except in emergencies, the patient may be transferred to another facility only with a full explanation of the reason for transfer, provisions for continuing care and acceptance by the receiving institution.
  • The patient who receives treatment for mental illness or developmental disability, in addition to the rights listed herein, have the rights provided in the Louisiana Mental Health Law.

If you have concerns regarding any of the items discussed in this document or concerns regarding any aspects of your care, please contact the Central Louisiana Surgical Hospital Chief Executive Officer at 651 N Bolton Ave, Alexandria, LA 71301 or call 318 443-3511.  You may also advise the Louisiana Department of Health, DHH/Health Standards Section, P.O. Box 3767, Baton Rouge, LA 70821, Call (225) 342-0138 or Toll Free 866-280-7737, or Fax (225) 342-5292. You may also contact The Centers for Medicare and Medicaid at Medicare Beneficiary Ombudsman at www.medicare.gov, www.cms.hhs.gov/center/ombudsman or 1-800-633-4227.

Patient Responsibilities

The care a patient receives depends partially on the patient himself. Therefore, in addition to these rights, a patient has certain responsibilities as well. These responsibilities should be presented to the patient in the spirit of mutual trust and respect.

  1. The patient has the responsibility to provide accurate and complete information concerning  his/her present complaints, past illnesses, hospitalizations, medications and other matters relating to his/her health.
  2. The patient is responsible for reporting perceived risks in his or her care and unexpected
    changes in his/her condition to the responsible practitioner.
  3. The patient and family are responsible for asking questions when they do not understand what they have been told about the patient’s care or what they are expected to do.
  4. The patient is responsible for following the plan of care established by his/her physician,
    including the instructions of nurses and other health professionals as they carry out the physician’s orders.
  5. The patient is responsible for keeping appointments and for notifying the hospital or physician when he/she is unable to do so.
  6. The patient is responsible for his/her actions should he/she refuse treatment or not follow his/her physician’s orders.
  7. The patient is responsible for assuring that the financial obligations of his/her hospital care are fulfilled as promptly as possible.
  8. The patient is responsible for following hospital policies and procedures.
  9. The patient is responsible for being considerate of the rights of other patients and hospital personnel.
  10. The patient is responsible for being respectful of his/her personal property and that of other persons in the hospital.

Patient Testimonials

This setting gives you the overall confidence of a very professional, courteous and being cared for. It is almost like coming home to the old days when physicians had time for patients. I like the facility and am looking forward to the new phase opening soon. I think it will be a great asset to Alexandria and the surrounding areas.